1. Order Processing Time

All orders received are carefully packed and shipped within 48 working hours from the time of order confirmation. We currently ship exclusively through Indian Postal Services (India Post) and do not work with any private courier agencies. Due to this, we accept prepaid orders only and Cash on Delivery (COD) is not available. Orders placed on weekends or public holidays are processed and shipped on the next business day.

2. Shipping Locations

As shipping is handled via Indian Postal Services, we are able to deliver to most pin codes across India. In the rare event that a customer’s address falls under a non-serviceable location, our team will proactively contact the customer to either arrange an alternative solution or process a refund as applicable.

3. Estimated Delivery Time

The estimated delivery time may extend up to 10 business days from the date of dispatch. Once the order is shipped, customers will receive a tracking number that can be used to monitor the shipment directly on the Indian Postal Services tracking portal, ensuring full transparency. Please note that after dispatch from our end, the transit time is governed solely by Indian Postal Services, and we do not have control over delays during transit.

4. Shipping Charges

Free shipping is offered on all single orders with a value of ₹249 or above. Orders below ₹249 will incur a flat shipping charge of ₹59.

5. Cash on Delivery (COD)

We currently do not offer Cash on Delivery (COD). All orders must be prepaid at the time of checkout. There is no minimum order value for prepaid orders.

6. Shipping Partner

All shipments are dispatched exclusively through Indian Postal Services. We do not use any private courier partners. Customers are advised to ensure availability at the delivery address, as Indian Postal Services may not attempt redelivery in case a delivery is missed. If an undelivered parcel is returned to us, the order value will be refunded after deducting ₹59 as shipping charges, irrespective of whether the original order qualified for free shipping.

7. Order Tracking

Once an order is dispatched, the tracking number will be shared with the customer via email and SMS/WhatsApp. Customers can track their shipment using this number on the official Indian Postal Services tracking portal.

8. Delivery Attempts

If delivery is missed due to customer unavailability, a redelivery attempt may not be made by Indian Postal Services. In such cases, once the parcel is returned to us, a refund will be issued after deducting ₹59 as shipping charges, regardless of the original order value.

9. Address Accuracy & Customer Responsibility

Customers are solely responsible for entering a complete and accurate delivery address, including correct pin code and contact details. We are not liable for delays, losses, or non-delivery arising from incorrect or incomplete addresses. Any re-shipping due to address errors will incur additional shipping charges.

10. Delays & Unforeseen Circumstances

Delivery timelines may be affected by circumstances beyond our control, including but not limited to weather conditions, festivals, strikes, lockdowns, natural calamities, or operational delays at Indian Postal Services. Such situations fall under force majeure, and Sage and Spices shall not be held liable for delays arising from these events.

11. Refunds & Replacements

Refunds or replacements will only be considered under the following conditions:

• Customer receives damaged goods
• Customer receives a wrong product
• Customer does not receive the ordered product
• Customer refuses delivery due to visible damage

In all such cases, the issue must be clearly documented through an unboxing video, starting from the unopened package, and shared with us on WhatsApp at +91 79749 75154. If delivery fails or the customer refuses to accept the order (for reasons other than damage), a refund will be processed after deducting ₹59 as shipping charges. Products once opened cannot be returned or replaced, unless they are expired and supported with video proof.
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12. Food & FMCG Specific Clauses

All products are shipped fresh, sealed, and hygienically packed. Due to the nature of food products, returns are not accepted once opened. Customers are advised to store products in a cool, dry place, away from moisture, direct sunlight, insects, and out of reach of children.

13. Partial Shipments

Each individual order is shipped as a single shipment, regardless of the number of items in the order. If multiple orders are placed separately or simultaneously, they will be treated as separate orders and shipped individually, each with its own tracking details.

14. Refusal of Delivery

If a customer refuses delivery or is unavailable at the time of delivery, and the parcel is returned to us, a refund will be issued after deducting ₹59 as shipping charges, irrespective of the original order value or free-shipping eligibility.

15. Policy Updates

Sage and Spices reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website. Customers are encouraged to review this policy periodically.